Question: What is a dongle?

Answer: A dongle is a USB device that contains your V-Ray for SkethcUp license or licenses. It’s very small and does not have any accessible storage space, it contains only the license and not the software itself.


Question: When do I need to plug in my dongle?

Answer:You can plug in your dongle at any point in the installation. The dongle must be attached to the computer whenever you are using V-Ray.


Question: Can I use this software on more than one computer?

Answer: You can move the dongle back and forth between users to quickly move the license or you can use the the built in floating license manager to allow other computers on the same Local Area Network to access the license from your machine.


Question: Where can I download material files?

Answer: You can access our material library by signing into the Chaos Group site here:
http://chaosgroup.com/en/2/downloads.html?s=v-ray-materials


Question: Where is the 64bit version for SketchUp 2013?

Answer: SketchUp 2013 is only available as a 32bit program and V-Ray as a plugin takes these settings from SketchUp. As a result V-Ray for SketchUp is only 32bit.


Question: Does V-Ray for SketchUp support GPU rendering?

Answer: At this time V-Ray does use the video card or the GPU when rendering.


Question: Which hardware works best with V-Ray?

Answer: At this point rendering is all about number crunching. This means that a powerful processor is the best place to focus when choosing a machine. V-Ray for SketchUp and Rhino do not currently use the GPU when rendering but a good video card is not considered a waste. Chaos Group does not recommend any specific brand or endorse a particular model computer, processor or otherwise.


Question: How can I locate the records of my other Chaos Group purchases?

Answer: Contact us at support@chaosgroup.com with as much information as you have about the purchases and we will be glad to locate the records in our system.