This page provides assistance for creating dump files.

 

Overview


If you encounter any crashes, 3dsmax_minidump.dmp and VRay.dmp files might be very useful for our Support Team as they contain information that helps troubleshooting and fixing the issue.
Below you can find detailed steps on where to find the needed files or how to generate them.


Collecting the 3dsmax_minidump.dmp file when Autodesk Error Report Window is Available


How to get the minidump file?

When 3ds Max crashes, it usually displays the 3ds Max Error Report window and a 3dsmax_minidump.dmp file is automatically generated. To find its location follow the steps below:

 

  1. Do not close the error report window during this whole process.

 



2. Click on the View Report Details option.



3. Hover your mouse over 3dsmax_minidump.dmp to see its location.

 

4.  Go to that location and find the .dump file. It is better to send the dumpdata.zip file, if available, as it contains all the necessary dump files.

 

Collecting the 3dsmax_minidump.cmp file if Autodesk Error Report Windows is not Available


Sometimes 3ds Max freezes without showing the Autodesk Error Report Window or V-Ray exception  occurs:

 



1. Open the Windows Task Manager from the Start Menu.

 2. Right-click on the application in the Processes tab to select the Create dump file option, while the app displays the notification that unexpected error has occurred.




3. The crash dump file is created in the Temp folder.



Collecting the VRay.dmp dump file


If you are rendering with V-Ray GPU in 3ds Max or V-Ray Standalone and a crash occurs, a VRay.dmp file should be generated automatically. The VRay.dmp file is located by default in the Windows Temp folder:

C:\Users\%username%\AppData\Local\Temp

In this case it is recommended to send both the 3dsmax_minidump.dmp and the VRay.dmp file. 

In case you are rendering a .vrscene file using V-Ray Standalone and the app crashes, just the VRay.dmp file is required.