You can open and work with the Chaos Cloud web portal and client app in the latest versions of Google Chrome, Mozilla Firefox, Microsoft EDGE, Apple Safari and Opera browsers.
What type of render jobs are supported by Chaos CloudChaos Cloud?
Chaos Cloud supports rendering still images and animations. Still images can also be optimized for virtual reality (VR). If VR is enabled, Chaos Cloud will generate a responsive web page for reviewing the result on VR headsets such as Google Cardboard.
Which render modes does Chaos Cloud support?
Only still images are supported in Chaos Cloud with V-Ray for Cinema 4D.
Where can I download the Chaos Cloud
The Chaos Cloud Client App client app installer can be downloaded from the Chaos Cloud web portal.
Which operating systems are supported?
The Chaos Cloud Client App client app is available for Windows 64-bit, macOS 10.9 or later, and Linux 64-bit.
When a new version of the Chaos Cloud Client App client app is available, a notification appears. Click on it and update the client app.
frames can I submit simultaneously?
You can submit up to 10000 jobs frames simultaneously. Their status will be "Submitted" and will wait in a queue until they become "Active" and start rendering.
frames can I render simultaneously?
You can render up to 100 "Active" jobs frames at the same time. Their status is “Active”.
Is there a limit of how many TB of data I can download from Chaos Cloud when I want to get the results from my rendered job?
Yes, there is a limit. For 30 calendar days, i.e. 720 hours, you are limited to downloading 25 TB of data. If you hit this limit, you can always contact us through support and ask for a quota increase.
What camera types does Chaos Cloud support for the Virtual Reality (VR) feature?
With the VR feature, you can review your rendered image in a VR headset. This feature is available if you are using 360 VR Spherical Panorama camera in your scene. VR Cubemap camera is not supported yet. But the VR Cubemap camera is supported in the image output which you can download after rendering your scene. It's just not displayed in the VR preview page.
Will you notify me when my job is completed?
Yes. By default, our notification service will send you an email if your job status changes from "In Progress" to one of the active states to one of the two final states: "Completed" or "Failed". You can unsubscribe from these notifications from the Chaos Cloud Chaos Cloud portal options. Chaos Cloud also has in-app notifications in Google Chrome and Mozilla Firefox.
You’ll find them in the Job Details page on the web portal, or you can download them with the corresponding command in the Chaos in Chaos Cloud Command Line Interface (CLI): "ccloud job download --id --output”
Yes, Chaos Cloud will refund any credits spent for failed frames and still scenes. That is if a still scene job fails, we will refund the credits spent for the whole scene, and if a frame (or frames) from an animation job fails, Chaos Cloud will refund the credits spent just for the failed frame(s) (not for the whole animation job).
Can you investigate already deleted jobs and provide me with refund for the credits spent for them?
No, we don't offer support and refunds for deleted jobs. Even if they have failed. The reason is that by deleting the jobs you delete all associated input files, output images, assets and logs. If you report a problem with a job, please do not delete the job until our team has finished investigating the issue.
Why are there black spots on my render output image?
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If you add a new version of a job that you have already submitted to the Chaos Cloud, its upload will be much quicker than the initial upload. Chaos Cloud compares every new job to the existing ones, and if there is a match the client app will upload only the changes. This is useful when you make a new iteration of an existing scene. That is why it is useful to keep your jobs in Chaos Cloud while you are still working on them.