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Yes, Chaos Cloud will refund any credits spent for failed frames and still scenes. That is if a still scene job fails, we will refund the credits spent for the whole scene, and if a frame (or frames) from an animation job fails, Chaos Cloud will refund the credits spent just for the failed frame(s) (not for the whole animation job).

Can you investigate already deleted jobs and provide me with refund for the credits spent for them?

No, we don't offer support and refunds for deleted jobs. Even if they have failed. The reason is that by deleting the jobs you delete all associated input files, output images, assets and logs. If you report a problem with a job, please do not delete the job until our team has finished investigating the issue.

Why are there black spots on my render output image? 

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