This page provides information to help solve potential activation issues with the Online Licensing System.
This page lists the possible reasons for License server activation failure and the appropriate resolution steps. An activation failure means that the License server could not establish a connection to your Chaos Group account and obtain licenses.
The connection could fail if:
Please follow the steps below to resolve the problem.
This section only affects Windows and Mac OS X installations.
By default, the License server installer adds a firewall exception to your system's settings. If you have opted to disable this setting while installing, or you have manually removed the firewall exception after the installation, this might prevent the License server from establishing a connection. You can either re-install the license server and make sure the option Add firewall exception is enabled in the installer, or you can manually add a firewall exception to your system's settings.
Re-Install the and make sure the option Add firewall exception is enabled. This option can be changed by clicking Customize after agreeing to the License Agreement, but before installing.
If you don't want to re-install the License server on Windows, you can manually add the firewall exception.
If you don't want to re-install the License server on OS X, you can manually add the firewall exception.
The License server uses your operating system's Internet configuration settings by default. In some cases, it might still be required to change the proxy settings in the License server settings. If your computer is using a proxy server to connect to the Internet, you'll need to contact your Network Administrator and obtain the server address, port, and eventually credentials.
The Online Licensing System requires an Internet connection. To check if your machine has an internet connection, try loading any webpage in your browser. If that fails, then your computer has an internet connection problem. Contact your Internet Service Provider to solve this problem.